It is not time for Machines to take over;
It is time for them to help us be our best.

Human Judgment Remains Undisputed: No AI can match the nuanced understanding and critical thinking of a human analyst. Your ability to empathize with user experience, grasp context, and make qualitative judgments is irreplaceable. That is what makes QAExtreme.com a system that works. The world of quality assurance (QA) is rapidly evolving, and at the forefront of this change is the integration of artificial intelligence (AI). While some may fear AI replacing human testers, the reality is far more exciting. AI is emerging as a powerful tool that can supercharge the efficiency and effectiveness of human QA analysts, creating a dream team that delivers superior results.

A staggering 94% of employees say they'd stay at a company for longer if it invested in learning and development. Good QA not only improves your performance and retains clients, it can also retain agents if it is done well.

You can't check Quality on every call ... but what if you could?

QA Extreme can't QA every call either, it can analyze each of your calls, review the success criteria and prioritize which call should be Reviewed. QA Extreme takes into account a variety of components, such as Keywords, Dead Air, Quality of Speech, AHT, Call Type, Tone and Data Accuracy.

Helping your QA

QA Extreme does not replace your QA team; it just makes them more effective. Leverage AI to help you identify the correct calls and distribute them to the QA Anlaysts. It also lets the Anlaysts know what to look for in the call. The system screens the calls and provides the team with valuable insights into the calls. Random unflagged calls are included so QA agents can help the system learn.

Integrated QA System

QA Extreme includes an integrated system which allows your QA agents to review calls right in the system. The system comes with a base QA format, but allows you to customize for your requirements. This provides you with a finely tuned system that allow collaboration, detailed reports to help with feedback and random Calibration to create a consistent QA experience.

Reporting at all Levels

Individual Call Reports, Agent Summaries, and overall campaign performance reports are a given. However, over time the system can identify agents with recurring poor performance and target their calls for improvement. It will also help to identify which QA agents are excelling at their job and those that need Help.